In Parliament today, the serious struggles faced by gig and platform workers were strongly highlighted.
The discussion focused on Zomato–Swiggy delivery workers, Blinkit–Zepto riders, Ola–Uber drivers, and Urban Company technicians, who form the backbone of urban services.
The speaker emphasized several key issues:
1. Extremely Low Earnings
Despite working long hours, gig workers earn very little. Rising fuel costs, vehicle maintenance, and platform commissions further reduce their income. Most workers barely manage to cover their daily expenses.
2. Unsafe Working Conditions
Gig workers are constantly exposed to road accidents, late-night risks, customer harassment, and unsafe delivery locations. Yet, they don’t receive proper safety coverage or emergency support.
3. No Job Security
Gig workers are categorized as “partners” or “independent contractors” instead of employees.
Because of this, they do not receive:
PF
ESI
Paid leave
Medical benefits
Social security protections
4. App-Based Pressure and Unfair Algorithms
Workers face continuous pressure from app algorithms — fast deliveries, customer ratings, cancellation penalties, and forced acceptance of low-paying orders. These factors create mental stress and job instability.
5. Lack of Dignity and Respect
Gig workers often face misbehavior, insults, or unfair treatment from customers and sometimes even from company systems. Their dignity and well-being are often ignored.
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Demands Raised in Parliament:
The speaker demanded immediate reforms to protect gig workers, including:
Fair and stable income
Dignity and respectful treatment
Government-backed social security protection
Accident insurance and medical support
Clear rules for app-based platforms
A legal framework ensuring workers’ rights
The discussion stressed that gig workers are essential for everyday life — delivering food, providing transport, repairing household problems, and supporting the city’s functioning.
Therefore, their rights, safety, and livelihood must be protected.