𝚅ietnamese Tourists Face Flight Cancellation Chaos in Gaya — Airline’s Passenger Service Under Question.

𝙱𝙾𝙳𝙷𝙶𝙰𝚈𝙰 (𝙶𝙰𝚈𝙰)
A sudden cancellation of IndiGo’s Gaya–Delhi flight number 6E-2416 left 35 Vietnamese passengers stranded for over 18 hours on Thursday, causing severe distress, financial burden and risking their onward international travel. With no support from the airline, the stranded tourists were finally forced to travel to Mumbai by bus on Friday morning, paying from their own pockets to catch their scheduled international flights.

According to passengers, they reached Gaya Airport around 9:00 AM for their 12:15 PM scheduled departure to Delhi. From Delhi, they were supposed to board connecting flights to Mumbai—where 27 travelers had confirmed tickets for Ho Chi Minh City and 8 travelers for Hanoi. All international tickets were pre-booked, leaving no scope for delays or last-minute changes.

However, despite the sudden cancellation, IndiGo Airlines allegedly provided neither accommodation nor meals to the foreign tourists. Airline officials and ground staff were reported to be uncooperative, further adding to the woes. With a language barrier compounding the situation, the travelers found themselves helpless and stressed.

Recognizing the crisis, several local tour operators and volunteers from Bodhgaya stepped forward and took full responsibility for assisting the stranded tourists. Those helping included Ranjan Pawan, Shublendra Sharma alias Nanka Babu, Kushraj, Suman Kumar, Deepak Kumar, among others. The passengers were sheltered at the Vietnamese Buddhist Monastery near the Kalachakra Ground. Food, language support, and onward travel arrangements were also coordinated by them.

Passengers expressed disappointment over the airline’s lack of crisis management. “It’s troubling that at such an international pilgrimage destination, an airline could abandon foreign tourists in this manner,” said one of the coordinators assisting the travelers.

Locals associated with the tourism sector said that such incidents could negatively impact the global reputation of Bodhgaya—a vital international Buddhist destination visited by thousands from across Asia.

This unfortunate episode has raised serious concerns about the passenger service standards and emergency preparedness of IndiGo Airlines at key tourism-linked airports like Gaya. Travelers and the tourism community now expect accountability and better support structures to prevent such incidents in the future.