FCC seeks public comments on bringing call centres back to US

WASHINGTON: (Mar 27) The Federal Communications Commission has mooted proposals to encourage businesses to bring call centre jobs back to the US and require call-takers to be proficient in American Standard English.

In a statement here, the Federal Communications Commission (FCC) said that over the past few decades many corporations shifted their customer service and call centre operations from America to a range of foreign countries – with nearly 70 per cent of US companies outsourcing at least one department.

“American consumers deserve call centres that speak proficient English, provide clear answers, and are based here at home—not halfway around the world,” FCC Chairman Brendan Carr said in a statement.