JAMMU AND KASHMIR BANK Branch REC srinagar

"Today, one of my friends went to the J&K Bank REC branch to get a savings bank statement. The bank staff said they can only provide it via email, and even before receiving the statement, Rs. 118 had already been deducted. Is the charge for getting the statement through email really Rs. 118?"
Would you like me to help clarify whether this charge is valid according to J&K Bank policies?