Residents Struggle Amid Poor Maintenance and Negligence Despite Timely Payments: A Closer Look at NXTONE Maintains & Allied Services Pvt Ltd.

The residents of CASA Homes sector 115 Mohali society are currently grappling with a multitude of pressing issues despite consistently paying their maintenance fees and backup electricity bills on time.
According to the local resident’s information, the maintenance company, operating under the name NXTONE Maintains & Allied Services Pvt Ltd and based in Zirakpur, is reportedly collecting substantial monthly charges but failing to deliver adequate services or maintain the society’s infrastructure to a satisfactory standard.
Key areas, such as the main gate and security arrangements, are in deplorable condition—the security guards lack proper uniforms, appear disengaged and distracted by their mobile phones, and do not effectively monitor the entry and exit of individuals. This negligence recently culminated in an incident where the boom gate was damaged, and due to non-functional CCTV cameras and unattended security, the culprits remain unidentified. Additionally, communal areas like the society park have deteriorated significantly, with poor maintenance of plants, absence of proper lighting, and dysfunctional surveillance cameras, all of which contribute to an unsafe and uninviting environment. Complaints lodged by residents about maintenance delays and unresponsiveness are frequent; the staff often cite lack of tools or other excuses, and repair personnel reportedly demand additional payments before addressing any problems.
Furthermore, concerns over security have escalated following a tragic incident involving the death of a resident youth due to drug overdose, highlighting the lack of background checks on tenants and overcrowding in rented accommodations, where as many as 10–15 individuals occupy a single house. The presence of large groups of unruly youth roaming the society at night poses a direct threat to families and children, yet security patrols are irregular and insufficient. The overall cleaning standards are subpar, with staircases rarely disinfected, and recurring electrical faults frequently leave the society without timely backup power, as the maintenance team complains about generator malfunction and fuel shortages.
This combination of poor security, inadequate surveillance, neglected gardens, and insufficient hygiene measures fosters a growing risk of theft and contributes to an unsafe living environment, jeopardizing the well-being of all society residents, especially vulnerable children who play outdoors. It is imperative that both the maintenance company and society management address these issues promptly and transparently to restore safety, order, and confidence within the community.
Ultimately, maintaining a residential society is not just about collecting fees—it is about creating a secure, healthy, and dignified space that all residents can be proud to call home.
Information source: - local residents.